1. SaviorAll and the Partner
SaviorAll is a digital platform that allows customers (“Customers”) to book short-term storage services at participating commercial establishments.
The Partner makes part of its commercial premises available as a storage location (“Storage Point”) for Items booked through the SaviorAll Platform.
SaviorAll provides the Platform, booking system, customer acquisition, payment functionality and customer support. The Partner is responsible for the physical reception, storage and return of Customers’ Items.
The Partner acts as an independent business. Nothing in these Terms creates an employment relationship, agency, partnership or joint venture between the Parties.
2. Partner Obligations
The Partner agrees to:
- keep the Storage Point available during the opening hours indicated on the SaviorAll Platform;
- accept and store only Items corresponding to valid SaviorAll bookings;
- provide a safe and suitable area for the storage of Items;
- take reasonable care of Items while they are in its custody;
- verify the Customer’s Booking before accepting or returning an Item;
- use the SaviorAll Partner application or other tools provided by SaviorAll for check-in and check-out;
- return the Item only to the Customer or person properly authorized to collect it;
- immediately notify SaviorAll of any loss, theft, damage, incident or other issue concerning a Customer’s Item; and
- comply with SaviorAll’s reasonable operational instructions.
The Partner shall not knowingly accept prohibited Items or Items that do not correspond to the category booked by the Customer.
In particular, electronic and other valuable Items may only be accepted when the Customer has booked the corresponding Valuable Item service.
3. Prohibited Items
The Partner shall not knowingly accept Items prohibited under the SaviorAll Customer Terms and Conditions, including weapons or firearms, drugs or psychotropic substances, dangerous materials, money, precious metals and stones, works of art, antiques, animals, waste and other prohibited Items.
The Partner must contact SaviorAll if it is uncertain whether an Item may be accepted.
4. Customer Relationship and Platform
The Partner shall provide Customers with a professional and respectful service.
The Partner shall not:
- request additional payment for a service already included in a SaviorAll Booking without SaviorAll’s authorization;
- encourage Customers to cancel or avoid a SaviorAll Booking in order to pay the Partner directly;
- deliberately process SaviorAll Customers outside the Platform to avoid SaviorAll fees; or
- otherwise circumvent the SaviorAll booking system.
Any issue concerning a Booking, cancellation, refund or Customer claim should be referred to SaviorAll.
5. Partner Compensation
The Partner receives compensation for eligible Items stored through valid SaviorAll Bookings.
The compensation is determined by the type of Item:
| Item Category | Partner Compensation | Daily Fee |
|---|---|---|
| Cabin / Regular Bag (Medium) | 40% | €2.00 |
| Backpack / Key / Shopping Bag (Small) | 50% | €1.50 |
| Odd-Sized Item (Bike, Stroller, Sports Gear, Musical Instrument) | 50% | €3.00 |
| Valuable Object (Small) | 50% | Up to €6.00 |
The applicable compensation is calculated according to the Item category and the applicable SaviorAll Booking.
There is one Partner compensation structure, regardless of the channel through which the Customer makes the Booking.
SaviorAll may update the compensation structure from time to time. Any change shall be communicated to the Partner and shall apply to future Bookings from the applicable effective date.
Partner payments will be made through the payment method and according to the payment schedule communicated by SaviorAll.
The Partner is responsible for providing accurate payment and tax information and for complying with its own tax obligations.
6. Loss, Damage and Customer Claims
The Partner is responsible for exercising reasonable care over Items while they are in its custody.
In the event of loss, theft, disappearance or damage, the Partner shall immediately notify SaviorAll and cooperate fully with any investigation.
SaviorAll manages the Customer claim process in accordance with the SaviorAll Customer Terms and Conditions.
Where an incident may constitute a criminal offence, including theft, the Partner shall cooperate with any police report or investigation and provide SaviorAll with all relevant information reasonably available.
The Partner shall not make representations concerning compensation or admit liability on behalf of SaviorAll without SaviorAll’s authorization.
Customer Coverage and its applicable limits and conditions are governed by the SaviorAll Customer Terms and Conditions.
7. Partner Responsibility
The Partner is solely responsible for its business, premises, employees, licenses, permits, taxes and compliance with applicable laws.
The Partner shall be responsible for losses directly caused by its fraud, intentional misconduct, gross negligence or material breach of these Terms, to the extent permitted by applicable law.
The Partner shall maintain any insurance required by applicable law for its business and premises.
8. Confidentiality and Data
The Partner shall keep confidential any non-public commercial, technical or operational information received from SaviorAll.
The Partner shall process Customer information only to the extent necessary to provide the SaviorAll service and in accordance with applicable data protection laws.
The processing of the Partner’s personal data is governed by the SaviorAll Partner Privacy Policy.
9. Term and Termination
These Terms remain in force while the Partner participates in the SaviorAll network.
Either Party may terminate the relationship by providing written notice to the other Party.
SaviorAll may immediately suspend or terminate the Partner’s participation in cases including:
- serious or repeated breach of these Terms;
- fraud or suspected fraudulent activity;
- theft or serious misconduct;
- repeated failure to properly handle Customer Items;
- acceptance of prohibited Items;
- deliberate circumvention of the SaviorAll Platform; or
- conduct that creates a serious risk to Customers, Partners or SaviorAll.
Termination does not affect rights or payment obligations already accrued.
The Partner shall cooperate with SaviorAll regarding any Customer Items or outstanding claims following termination.
10. Intellectual Property
The SaviorAll name, trademarks, logos, Platform, software and other intellectual property belong to or are licensed to SaviorAll.
The Partner may use SaviorAll branding and materials only for the purpose of participating in the SaviorAll network and in accordance with SaviorAll’s instructions.
11. Changes to These Terms
SaviorAll may update these Terms where reasonably necessary due to changes in its services, operations or applicable law.
Material changes affecting the Partner’s main contractual obligations or compensation shall be communicated to the Partner before taking effect, where required by applicable law.
12. Governing Law and Jurisdiction
These Terms shall be governed by the laws of Colombia.
Any dispute arising from or relating to these Terms or the Partner relationship shall be submitted to the competent courts of Colombia.
The Parties shall first attempt to resolve any dispute amicably through direct communication.